SSON's Shared Services & Outsourcing Week (SSOW)

Elevating the Experience in the End-to-End Journey

The Shared Services and Outsourcing Week Series identifies and maps the trends in the business services industry. This September, we converge around the aspiration of the end-to-end process, through the lens of customer experience to deliver the increased value year on year that a shared services organization expects to deliver.

While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. SSOW has gotten the message, delivering its own unforgettable experiences to its audience with each event. On September 16-19 in Houston, our attendees will walk away with a roadmap to get to an end-to-end process, while keeping the customer front-of-mind

Please make sure to download the event guide for complete details of the event.

Why SSOW?

The Shared Services and Outsourcing Week (SSOW) conference stands as the largest of its kind globally, where leaders in shared services, global business services, outsourcing, and intelligent automation converge as a unified community. SSOW meticulously focuses on forefront trends and advancements in shared services, encompassing automation, digitization, process excellence, and the evolving nature of work. The program is enriched with thought-provoking headliners, engaging discussion groups, immersive workshops, captivating off-site experiences, and a groundbreaking Innovation Hub showcasing the latest technologies. Join us at SSOW, where innovation and collaboration redefine the future of shared services.

About SSON

The Shared Services and Outsourcing Network (SSON) is the largest and most established community of shared services, global business services and outsourcing professionals in the world. SSON boasts a community of 180,000 active members and a substantial following of 2.5 million individuals, all united by the common goal of providing the Global Business & Shared Services community with the expertise, connections, and tools necessary to drive change and deliver high-value business solutions. Established in 1999, SSON recognized the revolution in business support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis. SSON operates under four distinct brands - SSON Digital, SSON Research & Analytics, SSON Events and Global Business Services Training & Certification.