Best Practices for your Accounts Payable team to communicate with your suppliers when implementing change
Change is hard. When implementing new technology, whether it’s Oracle ERP Cloud, EBusiness Suite or something else, you have to remember that, even if it is going to enhance the way people do their job, careful consideration needs to be given to how that change is going to be implemented.
It’s not really about the technology. It’s about communication. Communication not only with your team but also with your suppliers, focused on what benefits they too are going to get out of it. After all, you are wanting your team and your suppliers to start working differently and they might not necessarily see that as a positive.
You need to be continually involving your team in the process and continually communicating on what they should expect. How you engage them in the process of change can be the difference between success and failure.
We’ve been working in the invoice automation software business now long enough to know what works and what doesn’t work and ultimately what will enhance your processes to maximise the efficiency gains.
Watch our Mi Invoices On-Demand Webinar on IDR (Intelligent Document Recognition) does it work for you?
Invoice automation solutions are nothing new, but the change in model from on-premise to SaaS-based ERP solutions has led to organisations trying to build a solution into the ERP system.
One such solution is Oracle’s IDR which is provided as part of Fusion Cloud ERP. Does this out-of-the-box solution meet your needs or are you coming across issues because your business processes are simply different?
For example, do you need to have multiple mailboxes to receive your invoices to segregate them based on the country or business unit they relate to?
Do you want the system to recognise a supplier utilising validation of the address or just assume the PO number read is correct, which then automatically applies supplier and Business Unit?
What about when something isn't read, how do you want the system to be updated or amended?
What address are you capturing off the invoice? or is it being ignored?
Will any of these cause you issues when processing invoices?
